„Between customer loyalty and customer dissatisfaction lies the behavior of employees.“
Improve the customer experience by strengthening your employees’ communication skills.
Why Customer Loyalty?
Without customers, there is no business—regardless how good the product or service is. Acquiring customers is necessary, retaining them is important, but only loyal customers become brand ambassadors.
Why competent employees?
Employees with direct customer contact represent the company. They need the necessary skills and knowledge to handle customer interactions—even in challenging situations. As a result, they experience less stress, become more efficient and remain more motivated.
Book an interactive training session to improve your employees’ communication skills!
Target Audience
All employees with customer contact
Results
- Participants will understand how to build and maintain strong customer relationships.
- Participants will learn about various components of effective communication.
- Participants will be able to handle customer interactions confidently and in a solution-oriented manner.
- Participants will become more composed when dealing with challenging customer situations.
Your Benefits Through Better Customer Communication
- Enhanced customer experience and increased customer satisfaction
- A clear competitive advantage through better service
- Confident and customer-oriented employees
Contents of the Communication Training
- Mindset
- Basics of Communication
- The Influence of Gestures, Facial Expressions, and Body Language
- Structured Approach for Telephone Conversations
- The Power of Language
- The Impact of Good Questions
- Mastering Challenging Customer Situations
- Active Listening
- Handling Complaints
Duration
1 or 2 days (depending on the desired content)
Feedback from Delighted Participants
“Very well-prepared content, presented in an engaging and varied manner.”
„Highly practical“
„The trainer engages deeply with questions.“
„Very competent, friendly trainer, 100% recommendation—thank you!“
„I take the positive energy with me into my everyday work.“
„Very lively and active course.“
„The participants were actively involved.“
„Great instructor, highly recommended.“
Contact
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